Terms & Conditions

  1. Acceptance of terms and conditions – By making payment for classes you accept the terms and conditions by which Aquanauts operates.
  2. Course and session times – We have designed our courses to run in-line with the standard school term and each course will normally last between 10 and 12 weeks (the "Course"), with a 1 to 2 week break during standard school half term. Each week you and your child will attend a swim and learn lesson lasting between 20 and 30 minutes (the "session") depending on the age and ability of your child.
  3. Session times – You and your child are allocated a specific session (i.e. Session time and venue) each week throughout the duration of the Course. You and your child’s health and safety is our prime concern therefore, we cannot accommodate changes that you may wish to make to your Session times or venues and request that you attend the Session that you have been allocated only (and not to attend other Sessions as this may cause a breach of guidelines provided for our instructors on child/parent/instructor ratios).
  4. Payment – Prior to the commencement of each Course, we require payment in full. Payment may be made by credit or debit card or cash. A completed enrolment form, together with your payment, should be presented to an instructor or sent to Aquanauts UK Ltd, Suite 9c, Unit 9 Dinting Lane Industrial Estate, Glossop, SK13 7NU. Please note that payment for each course is non-transferable (as outlined in paragraph two above). Aquanauts will keep your details on record and with your signed permission each time re-use the payment details for rebookings. Where stock is taken and not paid for at the time of the stock being taken, payment for this item will be taken from the credit/debit card details you have supplied to aquanauts.
  5. Credit / Debit Card Payments - All payments made by you the client to Aquanauts will be subject to a charge of £1.50 where the purchase costs £10 or less. This charge is to cover the cost charged by Streamline and the additional administration costs incurred by Aquanauts for taking low value transactions. Cash can be paid for items costing £10 or less, for which no charge is made.
  6. Cheque Payment – Cheque are not accepted as a form of payment.
  7. Postponed classes – Where a class is not able to be held due to factors outside of Aquanauts control e.g. pool breakdown, adverse weather conditions. Aquanauts will aim to reschedule the class again within the term. Where a class is rearranged you will be notified, refunds or credits will not be offered where an alternative class is offered. Where possible re-arranged classes will be at the same location, day and time as your regular classes.
  8. Refunds – Once Courses have commenced, Aquanauts UK Ltd do not issue refunds. In exceptional circumstances where a letter from your GP is provided setting out the reasons for the child’s non-attendance, and where a child is absent due to illness for three sessions or more in succession a credit against future courses may be considered solely for use on the next terms course.
  9. Cancellation – If you wish to cancel a course:
    1. New Enrolments:
      • 15 days or more prior to the start of the Course, an administration fee of £40 (per child attending) will be deducted from the course fee.
      • Up to 14 days prior to the start of the Course, no refunds are available.
    2. Rebooking for subsequent courses:
      • Should you choose to rebook, there is a 14 day cooling off period following the end of each rebooking period, when clients may choose to cancel attendance on a course, subject to the standard cancellation administration fee of £40. After this cooling off period, no refunds are available.
  10. Personal belongings – Personal belongings left in the changing facilities and at the pool-side are left at their owners own risk, and Aquanauts UK Ltd accept no responsibility whatsoever for loss, theft or damage.
  11. Vehicles and car parking – All vehicles must be parked at pool locations in line with the pool’s instructions for parking. Failure to comply with these instructions may result in your lessons with Aquanauts being cancelled without refund. Vehicles left in the cars park are left at the owners own risk and Aquanauts UK Ltd accept no responsibility whatsoever for loss, theft or damage.
  12. Purchased goods from Aquanauts UK Ltd – Items purchased from Aquanauts UK Ltd will be refunded only if:
    • The product is faulty.
      Note: On non faulty items refunds or exchanges will not be given if packaging and / or labels have been removed. If a product is unsuitable, it can be exchanged within 28 days of purchase. Samples of different stock sizes are available at lessons. If in doubt, try a sample product before removing packaging / labels